Terms and Conditions of Use

These Terms govern your access and use of our website and services. Please read them carefully to understand your rights and responsibilities as a user of zentivio.world.

Last updated January 12, 2026

Acceptance of Terms

By using zentivio.world, you agree to these Terms and our Privacy Policy. If you do not accept any part of these Terms, please do not use our services. Continued use constitutes your agreement with all policies and notices stated here.

Definitions

Key terms in these Terms are explained here for your reference.

“Website” refers to zentivio.world and all digital content, tools, and features accessible through it.

“User” means any visitor or customer using or accessing services via our website.

“Services” include flower delivery, order processing, and customer assistance provided by Zentivio.

“Order” means a request placed by a User for products, subject to these Terms.

Use of Services

Our website and services are offered for personal, non-commercial use. You agree not to misuse or disrupt the platform or its features.

Eligibility

To place orders or access all features, users must have legal capacity and provide accurate identification. By using this site, you represent that you meet these criteria.

We may verify your identity for some orders.

User Responsibilities

Your obligations when using our site are outlined here:

Provide accurate, up-to-date details when placing an order or making an inquiry.
Do not use the website for unlawful activities or transmit harmful content.
Safeguard your account details and contact us if compromised.
Notify us of any unauthorized activity linked to your account promptly.

Prohibited Uses

Acts not allowed on zentivio.world include:

Transmitting viruses or malicious scripts that impact our site or users.
Using automated bots or crawlers to collect, scrape, or disrupt site operations.
Posting defamatory, harassing, or abusive messages.
Engaging in fraudulent, deceptive, or illegal activity.
Attempting to bypass access restrictions or security measures.

Intellectual Property Rights

All content, branding, and images on zentivio.world are property of Zentivio or its licensors. No content may be copied, republished, or distributed without written consent. Any permitted use must acknowledge our ownership.

User Content

By submitting reviews or messages to us, you grant permission to use and display your content, subject to our Privacy Policy.

Your Content Rights

You retain ownership of submitted content but allow us a license for use in promoting services, subject to your privacy rights.

Privacy and Data Protection

Our practices follow Australian Privacy Principles. For information on data collection, storage, and rights, read our full "Privacy Policy" page.

See privacy policy

Important Disclaimers

The services and content provided via zentivio.world are offered without warranties. We do not provide guarantees of outcome or suitability. See full disclaimer for details.

Notice to Users

Results may vary based on individual circumstances and external conditions such as supply or weather disruptions.

Limitation of Liability

We are not liable for financial losses or indirect damages arising from use, delivery delays, or unavailability of specific flowers.

Indemnification

You agree to hold us harmless from third-party claims arising from your breach of these Terms or local regulations.

Resolving Disputes

If disputes arise, we aim to resolve them promptly and amicably. If unresolved, alternative dispute resolution processes apply.

Arbitration

Certain claims may be referred to binding arbitration in Australia, rather than court proceedings, unless prohibited by law.

This process is not mandatory for all disputes.

Online Dispute Resolution

You may have the right to resolve disputes online via consumer platforms designed for this purpose.

View our disclaimer

Severability

If a provision is found invalid, it will not affect the remaining provisions’ validity and enforceability.

Entire Agreement

These Terms and related policies constitute the full agreement between you and Zentivio regarding service use.

Governing Law and Jurisdiction

These Terms are governed by Australian law. Any disputes are handled locally unless otherwise agreed.

Termination

We reserve the right to restrict, suspend, or terminate your access for breaches of these Terms or misuse.

Changes

We may update these Terms at any time. Please review them regularly. Continued use means acceptance of changes.

Contact Information

For questions or concerns regarding these Terms, please use the details below.

Contact Email: content@zentivio.world

Support Line: +61 7 7973 8683

Business Address: 125 Stirling Street, Perth, WA 6000 Australia

Effective Date: 12 January 2026

Version: 3